A. 20 N. Fountain Ave. Springfield, Ohio 45502
Local Phone Number: 937-324-9774
Toll Free: 866-324-9774
Q. I am uncomfortable providing my credit card information online even though it is a secure site. Can I phone in my order instead?
A. Absolutely. We understand and we want to make the process of using our website and our services at Gourmet Gift Baskets as comfortable as possible for all of our customers. Just phone us Toll Free at 1-866-324-9774 or if you live in the Springfield, Ohio area, please use our local phone number, 324-9774. We will be happy to assist you and answer any other questions you may have.
Q. Do you ship out baskets? And if you do, how can we be assured the gift will arrive safely?
A. Yes, we ship Monday - Friday. Sometimes it's through UPS Ground, sometimes Fed Ex Ground and sometimes through the US Postal Service. After we have completed the design with our cello wrapping and bow, we secure it in an appropriately sized box. We use filler such as styrofoam peanuts and/or packing paper tightly packed to make sure the basket will not move around in the box. Gourmet Gift Baskets insures each gift for the value of the shipment at no extra charge to you. We value our good reputation and we want all of our customers to be thrilled with their choice in gift basket companies, so we constantly strive to give you the best service. If you wish to ship UPS next day or 2nd day air, we would be happy to fulfill your request. Just call us for a quote on your particular package.
Q. Do you do fruit baskets too?
A. Yes, we do. We deliver fruit baskets locally, but we'll only ship fruit baskets out of state in colder months. We refrain from including grapes and bananas in a basket being shipped because the grapes are too fragile to stay on the vines and the bananas will turn black in colder weather. We do use grapes and bananas when we hand-deliver locally.
Q. Do you ship to business addresses?
A. Certainly. We do this Monday - Friday during regular business hours. We cannot ship or deliver to a post office box so please make sure you state the address of the company with the office or room number, division, etc.
Q. Can I decide what will go in a gift basket you design for me?
A. Absolutely! Our specialty is custom made designs. We do everything we can to make the gift as personalized as possible. Feel free to request specific items and if we do not stock that item but can get it, we would be happy to include those items for you. Our designers have put together our best-selling store items for our website. Many times this works out great, but sometimes a customer sees a particular item or items from other gift baskets on our website and request that those items be included. No problem! That's what makes our website and store unique. We would be happy to put together a design with all the items you select on your own and customize it so it is like no other. Just call us toll free at 1.866.324.9774 and one of our designers would be happy to help you create the perfect gift.
Q. What if I give you the wrong address?
A. Please be careful when submitting your information. Unfortunately, we are not responsible for an incorrect address so if your gift needs to be redelivered, you will be charged for the second trip.
Q. Can you include wine or beer in a basket?
A. Only if you are able to bring us the alcohol can we include it in the basket. If you live locally, we would be more than happy to include your choice of beverages in the gift basket. Presently, we are not able to ship a gift basket containing alcohol outside the state of Ohio. We frequently use Sparkling Grape Juice as an alternative if desired.
Q. How quickly can I have a gift delivered?
A. If ordered at times other than holiday seasons, you may submit an order before 2:00 p.m. Eastern Standard Time, Monday - Friday, and we will deliver it the next day, if not earlier. We are not open and do not deliver on Saturdays and Sundays. A gift ordered on Saturday will be delivered the following Monday afternoon. If you have a special request that a gift be delivered by a certain time, just call us and let us know and we will do what we can to accommodate your request.
Q. Can I get my order rushed and have a same day delivery?
A. For an additional fee of $10.00, we can normally accommodate your rush request. This will depend on that day's backlog, your delivery address, and the time that the order is placed. Please call with your order to confirm that same day delivery is available.
Q. Does the cost of the gift include tax and shipping?
A. No. Delivery, shipping charges, and tax are in addition to the cost of the gift. Ohio sales tax is seven percent. Using our website, you will not need to pay tax unless you are placing your order from an Ohio address. Otherwise, an internet order will not be taxed when being shipped out of the state of Ohio.
Q. What if an item in a basket I choose is out of stock?
A. Due to availability, we may be out of stock on a particular item. We reserve the right to substitute a similar item of equal value (or greater value at no additional charge to you).
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